Online Laser Training Ltd (OLT), together with its learning platform provider Pastiche Resources Ltd, delivers cloud-based learning and educational experiences for the Skin Care Professional. This OLT’s Privacy Policy (“Policy”) describes our general privacy policy and practices in relation to OLT’s website and participation in training on its distance learning platform delivered by Pastiche Resources Ltd.

Our commitment to privacy

This privacy statement explains how OLT (referred to as “we”, “us” or “Online Laser Training Ltd” collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please call us on 03448008909 or email us info@onlinelasertraining.co.uk
This statement provides a summary of the full Privacy Policy. Both the statement and the full Privacy Policy apply to information collected by OLT via the Online Laser Training Ltd website and in any manner described in the Privacy Statement.

Protecting your personal information

Your personal data is protected by UK data protection law. You can find the details for the UK Information Commissioner at ico.org.uk or by accessing the Online Laser Training Ltd Data Protection Statement at www.onlinelasertraining.co.uk As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your training account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password by phoning the Freephone number 03448008909 to request assistance with this.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Personal Information

We collect personal data about you when you enrol as a learner. At enrolment, we may ask you for personal data and for your consent to use it for a specific purpose. If you do not wish to provide this information, you may select the Not Known/Not Provided or Prefer not to say option.

When you access your course materials we collect information about how you use those materials.

You may be asked to provide us with further personal data if you use one of our learning or communications facilities or use one of our online skills tests.

We use cookies and other technologies to keep track of how you interact with our website and to target advertising. 

Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the services you request, to determine whether you are eligible for government funding (if available), customer feedback and for general statistics and research.

Depending on the preferences indicated by you:

• We may use your personal data to contact you about developments and offers.
• Online Laser Training Ltd may disclose your personal data to your sponsor, if you are being sponsored by your employer or by a trade organisation or other group.
• We may disclose your information to certain government agencies in connection with the funding of your course.
• Following registration and enrolment online, all of our approved service providers will have access to your name, date of birth, address, username, learner reference number and details of which Online Laser Training Ltd courses you have enrolled on in the past.
• You can contact us to request that:
  o   We provide you with a copy of the information we hold about you 
  o   We correct inaccuracies in your information.
  
• Using our Cookie Preference Notice, displayed when you first access our website, you can request one of three levels of privacy:
  o  Private Level – “Silver” – Highest level of privacy.
  Data accessed for necessary basic operations only. Data shared with 3rd parties to ensure the site is secure and works on your device
  o  Balanced Level – “Gold” – Balanced experience.
  Data accessed for content personalisation and site optimisation. Data shared with 3rd parties may be used to track you and store your preferences for this site.
  Personalised Level – “Platinum” – Highest level of personalisation.
  Data accessed to make ads and media more relevant. Data shared with 3rd parties may be use to track you on this site and other sites you visit.
• You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.
  
  

The information we collect during registration or enrolment

When you register with us, you (or the person registering for you) must tell us:

• your full name
• email address
• in which region of the UK / world you are based
• where you heard about us.
  
  

We also ask for your company name, if appropriate, but you do not have to provide this information if you do not wish to.

Following registration via the Website, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.

The information we collect when you access Course Materials

We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience.

You may also provide personal data through:

• calls to our helpline;
• letters and e-mails;
• customer feedback forms.
  

We may record calls to helpline for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

How we use the information we collect

We use your personal information:

• to answer your queries or complaints;
• to deliver our online services, for example any Courses that you have access to;
• to provide Course Materials;
• to carry out administration;
• to seek your opinion of the Course and Website;
• for general statistics and research;
• for obtaining any relevant professional advice;
• as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.
  
  

Paying for a Course online

When you pay for a Course online, you will be asked for:

• your name;
• details of a credit or debit card or other accepted form of payment;
• the e-mail address you wish to use when taking the course; and
• a telephone number.
  
  

These details are collected by: Stripe.

Stripe collects payment details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. We will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online we will use industry standard software which encrypts your information.

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, Agents and Resellers. Following registration and/or enrolment via the platform provider, Litmos, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you.

If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.

Requests for information

If you have not registered via the platform provider, Litmos, but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Retention of your personal data

We keep personal data:

• for as long as is necessary to fulfil the purposes for which we collected it;
• as required by law; or
• to enforce or defend legal claims.
  
  

Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time